A couple of weeks ago during the North American Collaboration Summit Virtual Event, I presented a session on getting started with bots using QnA Maker. From that session, several people had questions about the multi-turn capabilities of QnA Maker. I didn’t have time to cover it in my session so I thought I’d do a quick video to help people get started with multi-turn conversations.
I also walk you through some steps if you are having problems getting your prompts extracted properly from existing FAQ’s. You can download the sample FAQ for multi-turn extraction that I used in the video here.
In the video I don’t walk through creating the Azure Service or Publishing the bot to Teams. You can find those steps in my previous post on QnA Maker found here:
http://www.markrackley.net/2018/10/14/its-time-to-modernize-your-company-faq-with-a-no-code-bot-in-microsoft-teams/
One final note, if you are using Power Automate to connect to QnA Maker you’ll find that the prompts for multi-turn conversations are not returned in the Power Automate Action for QnA Maker (as of the writing of this blog post anyway).
Without further ado, here’s the video on getting started with multi-turn conversations using QnA Maker: